Required skills

communication and listening skills to follow verbal instructions to predict context and to interpret intonation and stress

literacy skills to draft complex documents and correspondence using logical structures to use accurate spelling and to correct grammar and punctuation

problemsolving skills to edit own writing to address inconsistencies or errors

Required knowledge

functions and application of appropriate hardware and software

key provisions of relevant legislation from all forms of government standards and codes that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety

organisational policies and procedures

shorthand symbols

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

accurately transcribing shorthand notes from dictation at words per minute and accuracy in line with AS Shorthand speed tests

producing complex texts which accurately reflect the dictation source

Context of and specific resources for assessment

Assessment must ensure

access to office equipment and resources

access to samples of audio sources for transcription and note taking

access to English and shorthand dictionary

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of authenticated documents from the workplace or training environment

demonstration of techniques

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBWRTA Write complex documents

BSBWRT401A Write complex documents

other general administration units

Purpose may include:

Requirements may include:

Dictation source may include:

Sophisticated abbreviations may include:

Self-checking shorthand notes may include:

Complex texts may include:

Degree of accuracy may include:

Designated time lines may include:

Self-checking final text may include:

Organisational and task requirements may include: